Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions under which Conceev Digital, a division of Conceev Medical Technologies (OPC) Private Limited ("Company," "we," "us," or "our"), offers refunds for subscription plans and digital marketing services. We strive to ensure that every client is satisfied with our Services; however, we recognize that there may be circumstances where a refund is warranted.

By purchasing a subscription or engaging our services, you acknowledge that you have read and agree to the terms set forth in this Refund Policy. This policy should be read in conjunction with our Terms & Conditions.

2. Subscription Cancellation

You may cancel your subscription at any time through the account settings in our platform or by contacting our support team at info@conceevdigital.com. The following cancellation terms apply:

2.1 Monthly Subscriptions

Monthly subscriptions may be cancelled at any time. Upon cancellation, you will continue to have access to the Services until the end of your current billing period. No refund will be issued for the remaining days of the current billing cycle, as the subscription fee covers the full month in which it was charged.

2.2 Annual Subscriptions

Annual subscriptions may be cancelled at any time. Upon cancellation, you will continue to have access to the Services until the end of the current annual billing period. Refund eligibility for unused months is detailed in Section 3 below.

2.3 Effective Date of Cancellation

Cancellation requests are processed within 2 business days. The cancellation takes effect at the end of the current billing period. No further charges will be applied after the cancellation is processed, and you will retain access to the Services until the period for which you have paid expires.

3. Refund Eligibility

3.1 Annual Subscription Refunds (Pro-Rata)

If you cancel an annual subscription before the end of the annual billing period, you may be eligible for a pro-rata refund for the unused portion of your subscription, subject to the following conditions:

• The refund amount will be calculated based on the number of complete, unused months remaining in the annual term, minus any applicable discounts that were applied to the annual plan.
• If the annual subscription included a discount compared to the monthly rate, the refund will be calculated at the standard monthly rate for the months already used, with the balance being refunded.
• Refund requests must be submitted within 7 days of the cancellation request.
• No pro-rata refund will be issued if less than 3 months remain in the annual term at the time of cancellation.

3.2 Monthly Subscription Refunds

Monthly subscriptions are not eligible for refunds for partially used billing periods. Each monthly payment covers the full calendar month in which it is charged. If you cancel mid-month, you will retain access until the end of that month, but no partial refund will be issued.

3.3 Service Outage or Deficiency

If the Services experience a material outage or deficiency that substantially prevents you from using the platform for a continuous period of 72 hours or more (excluding scheduled maintenance), you may request a service credit or refund proportional to the affected period. Such requests must be submitted within 14 days of the outage or deficiency.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Send an email to info@conceevdigital.com with the subject line "Refund Request".
2. Include your full name, registered email address, and the account or subscription ID associated with your account.
3. Clearly state the reason for the refund request.
4. Provide any supporting documentation, such as transaction receipts, invoice numbers, or screenshots of service issues, if applicable.

Alternatively, you may contact us by phone at +91 80090 09707 during business hours (Monday to Friday, 10:00 AM to 6:00 PM IST) to initiate a refund request.

We will acknowledge your refund request within 2 business days and provide a decision within 7 business days of receipt.

5. Refund Processing Timeline

Once a refund has been approved, it will be processed according to the following timeline:

• Credit/Debit Card Payments: Refunds will be credited to the original payment card within 7 to 14 business days, depending on your card issuer and bank.
• UPI and Net Banking Payments: Refunds will be credited to the original payment source within 5 to 10 business days.
• International Payments: Refunds for international transactions may take up to 14 business days to process, subject to currency conversion and international banking timelines.
• Bank Transfer: In cases where the original payment method is unavailable, we may process the refund via bank transfer within 10 to 14 business days.

Please note that the exact timing of the refund appearing in your account depends on your financial institution and is outside our control. If you have not received your refund within the specified timeframe, please contact your bank or payment provider before reaching out to us.

6. Non-Refundable Items

The following fees and charges are non-refundable under all circumstances:

• Setup and Onboarding Fees: One-time setup, configuration, and onboarding fees charged at the commencement of services are non-refundable, as these cover the cost of initial account configuration, platform customization, and onboarding support already rendered.
• Completed Deliverables: Fees for digital marketing services that have been fully delivered or executed (such as completed ad campaigns, published content, designed creative assets, or delivered reports) are non-refundable.
• Third-Party Costs: Any fees paid directly to third-party platforms (such as advertising spend on Google Ads, Meta Ads, or other platforms) are non-refundable by Conceev Digital, as these are governed by the respective third-party platform's refund policies.
• Domain and Hosting Fees: If domain registration, hosting, or other third-party service fees were included in your package, these are non-refundable once the services have been provisioned.
• Customization and Development: Custom software development, integrations, or bespoke feature development completed as part of an engagement are non-refundable.

7. Exceptions

We understand that exceptional circumstances may arise. The following situations may be considered for a full or partial refund on a case-by-case basis, at our sole discretion:

• Duplicate Charges: If you were charged more than once for the same subscription period due to a billing error, the duplicate amount will be refunded in full.
• Unauthorized Transactions: If a charge was made without your authorization, we will investigate and issue a full refund if the claim is substantiated. You must report unauthorized transactions within 30 days of the charge.
• Material Misrepresentation: If the Services were materially different from what was described at the time of purchase, and this discrepancy is verified by our team, you may be eligible for a partial or full refund.
• Force Majeure: In the event of extraordinary circumstances beyond our reasonable control (such as natural disasters, government actions, or widespread service outages) that prevent us from delivering the Services for an extended period, we may offer refunds or credits at our discretion.

All exception-based refund requests are evaluated individually by our management team. We will communicate our decision within 14 business days of receiving the request.

8. Contact for Refund Requests

For all refund-related inquiries, please contact us using the following details:

We are committed to resolving all refund requests fairly and in a timely manner. If you are not satisfied with the outcome of your refund request, you may escalate the matter by writing to us at the postal address above, addressed to the attention of the Company Director.