Privacy Policy

Last Updated: 03/09/2025

Privacy Policy

Conceev Digital (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our websites, mobile applications, and services (the “Services”).

Who We Are

Conceev Digital provides business solutions including CRM, appointment scheduling, marketing automation, and social media integrations.
For your account and billing data, Conceev Digital acts as a Data Controller.
For social media content and data connected via integrations, you (the customer) are the Data Controller, and Conceev Digital acts as a Data Processor, following your instructions.
A Data Processing Addendum (DPA) is available upon request at info@conceevdigital.com.

Information We Collect

Account Information: name, email, phone, billing details.
Social Media Data (when you connect an account): posts, messages, profile data, analytics, and permissions authorized by you.
Usage Data: how you interact with our Services, including clicks, navigation, and feature use.

How We Use Your Information

Delivering, maintaining, and improving our Services.
Scheduling and managing customer appointments.
Enabling social media publishing, reporting, and analytics.
Processing payments and managing subscriptions.
Sending service updates, security alerts, and marketing communications (when you opt in).
Preventing fraud, abuse, or unauthorized access.
Complying with legal obligations.

Social Media Integrations & Tokens

When you connect a social media account, we receive access tokens and page access tokens from the platform.
Tokens are stored securely.
Tokens may expire (e.g., if you revoke access, or due to platform rules, time-based expiration).
If expired, you’ll need to reauthorize in your settings.
We do not sell or share social data with third parties.

Cookies & Tracking

We use cookies, pixels, and similar technologies to:
Keep you logged in
Measure site performance
Understand feature usage
Deliver relevant marketing
You can manage or disable cookies through your browser settings or our Cookie Preferences tool.

Sharing of Information

We may share your information with:
Service Providers & Subprocessors (e.g., cloud hosting, analytics, payment processors).
Social Media Platforms (per your connection and permissions).
Legal Authorities if required by law or to protect rights.
A live list of our subprocessors is available at: (Where is it captured?).

Data Security

We use industry-standard safeguards including:
Encryption in transit (TLS/HTTPS) and at rest (AES-256).
Multi-Factor Authentication (MFA) and role-based access control.
Regular vulnerability scans and incident response procedures.
Privacy-by-design practices in all product development.

Data Retention

Account data is retained as long as you maintain an account.
Social tokens and connected data are deleted when revoked, disconnected, or upon account deletion.
We may retain minimal records as required by law (e.g., invoices, audit logs).

Your Rights

Depending on your location, you may have the right to:
Request correction or deletion of your data via mail.
Object to or restrict processing.
Port your data to another service.
Withdraw consent at any time.
Requests can be made at info@conceevdigital.com.

International Data Transfers

We may process your data outside your country of residence. Where required, safeguards such as Standard Contractual Clauses (SCCs) or equivalent frameworks are used.

Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect personal data from minors.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated ‘Last Updated’ date.

Contact Us

For questions or privacy requests, please contact:
Conceev Digital Privacy Team
📧 info@conceevdigital.com
🌐 https://www.conceevdigital.com